New Relic and Opsgenie are often evaluated together by teams building out their reliability stack. New Relic (observability platform for every engineer, founded 2008) is typically a fit for Developers, DevOps Teams, and SREs, while Opsgenie (atlassian's on-call and alert-routing tool, now being retired (end of support april 2027), founded 2012) leans toward SRE Teams, DevOps Engineers, and Incident Response Leads. Both cover 7 of the same core capabilities, so the decision usually comes down to where they diverge.
On capability breadth, New Relic pulls ahead here: it uniquely offers Synthetic Monitoring, Real User Monitoring, API & Browser Testing, and AI-Powered, among others. Choose New Relic if those matter to your workflow; Opsgenie (Legacy; no longer sold by Atlassian (migrate to Jira Service Management or Compass)) remains a solid option if you want a simpler, focused tool.
Observability platform for every engineer
Pricing: Usage-based limits: Free (500 checks/mo), Standard (10k checks), Pro (1M checks)
Founded: 2008
Best for: Developers, DevOps Teams, SREs
Atlassian's on-call and alert-routing tool, now being retired (end of support April 2027)
Pricing: Legacy; no longer sold by Atlassian (migrate to Jira Service Management or Compass)
Founded: 2012
Best for: SRE Teams, DevOps Engineers, Incident Response Leads
7 of 18 capabilities separate these two. Those come first.
| Feature | New Relic | Opsgenie |
|---|---|---|
| Where they differ (7) | ||
| Synthetic Monitoring | New Relic: yes | Opsgenie: no |
| Real User Monitoring | New Relic: yes | Opsgenie: no |
| API & Browser Testing | New Relic: yes | Opsgenie: no |
| AI-Powered | New Relic: yes | Opsgenie: no |
| Uptime Monitoring | New Relic: yes | Opsgenie: no |
| Multi-Location Checks | New Relic: yes | Opsgenie: no |
| SSL Monitoring | New Relic: yes | Opsgenie: no |
| Both tools have (7) | ||
| Alerting | New Relic: yes | Opsgenie: yes |
| Slack Integration | New Relic: yes | Opsgenie: yes |
| CI/CD Integration | New Relic: yes | Opsgenie: yes |
| Free Tier | New Relic: yes | Opsgenie: yes |
| API Access | New Relic: yes | Opsgenie: yes |
| Dashboards | New Relic: yes | Opsgenie: yes |
| Incident Management | New Relic: yes | Opsgenie: yes |
| Neither tool has (4) | ||
| Self-Healing Tests | New Relic: no | Opsgenie: no |
| Status Page | New Relic: no | Opsgenie: no |
| Open Source | New Relic: no | Opsgenie: no |
| On-Premise / Self-Host | New Relic: no | Opsgenie: no |
Pros
Cons
Pros
Cons
New Relic is observability platform for every engineer, while Opsgenie is atlassian's on-call and alert-routing tool, now being retired (end of support april 2027). New Relic adds Synthetic Monitoring, Real User Monitoring, and API & Browser Testing on top of the shared feature set.
New Relic pricing: Usage-based limits: Free (500 checks/mo), Standard (10k checks), Pro (1M checks). Opsgenie pricing: Legacy; no longer sold by Atlassian (migrate to Jira Service Management or Compass). Evaluate against your check volume and team size; entry pricing rarely reflects total cost at scale.
New Relic is designed with Developers, DevOps Teams, and SREs in mind, whereas Opsgenie targets SRE Teams, DevOps Engineers, and Incident Response Leads. If your team matches the former profile, New Relic is usually the closer fit.
No. It does a different job. On-call and status tools decide who gets paged and what customers see, but they need a detection layer feeding them. ObserveOne is that layer: scheduled synthetic checks on your critical journeys that catch the outage and hand it to your incident process.
On-call and status tools decide who gets paged and what customers see, but they need a detection layer feeding them. ObserveOne is that layer: scheduled synthetic checks on your critical journeys that catch the outage and hand it to your incident process. The free tier covers enough to try it on one critical journey.
Each tool has its own alternatives page too, not just this matchup.